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Privacy Policy

Narayana Hrudayalaya Ltd. ("NHL") is committed to respecting the privacy of every person who shares information with NHL. Your privacy is important to us, and we strive to take reasonable care and protect the information we receive from you, the User. In this regard, we adhere to the applicable governing laws in India related to Privacy and Personal Data Protection.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above-mentioned laws, when such Personal Information is shared with NHL for any purpose or transaction or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User of our Services and the terms ‘We’, ‘Us” and ‘Our’ refer to NHL and its Group Companies along with Business Partners.

Collection

We collect Your Personal Information directly from You, from third parties and automatically through Our Website or Applications. This includes details such as device type, login times, IP address, and other information listed in Section 6. You can also choose to share additional Personal Information with Us by writing to Us via the contact details in Section 14.

Consent

  • By providing consent, You agree to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with this Privacy Policy.
  • You acknowledge that You provided Your information voluntarily and understand its use. Providing wrongful data is Your responsibility.

Control Over Your Personal Information

  • You may withdraw Your consent at any time by emailing grievance.digital@narayanahealth.org.
  • Withdrawal may restrict your access to our online services. It will not affect lawful processing done before withdrawal.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified. Continued use of our services implies acceptance of updates unless consent 
is withdrawn.

Personal Information Collected

We may collect the following types of Personal Information (including but not limited to):

  • Name, Date of Birth, Gender, Address, Phone Number, Email 
  • Medical history, health condition, blood group, vitals, lab reports 
  • Financial and payment details (cards, insurance, bank details) 
  • Government IDs (Aadhaar, PAN, Passport, Driving License, Voter ID, Visa) 
  • Employment and educational history 
  • CCTV footage, login details, browser/device data, IP address, cookies 
  • Audio/video interactions with NHL representatives 
  • Any other information willingly shared by You

How We Collect Personal Information

  • Through registration forms, applications, or job portals
  • By providing details to healthcare professionals or representatives 
  • By using our website, apps, or other digital channels 
  • Through cookies and CCTV footage 
  • During healthcare service delivery and related interactions

Use of Personal Information

Your information may be used for purposes such as:

  • Healthcare services (preventive, diagnostic, treatment, pharmacy) 
  • Insurance processing, payment facilitation, and refunds 
  • Patient engagement and feedback via digital channels 
  • Maintaining medical records and digital patient journeys 
  • Research, analytics, audits, and reporting 
  • Ensuring safety, compliance, and regulatory requirements 
  • Recruitment and employment services 
  • Sharing with business partners for service provision

Sharing and Transferring Personal Information

  • Your information may be shared with affiliates, partners, service providers, banks, or government authorities under lawful grounds.
  • Cross-border transfers may occur with contractual safeguards to protect your data. 
  • We may share anonymized/de-identified data for research and statistical purposes.

Use of Cookies

We may store cookies on your device. You can block or delete them via your browser settings. Cookies may be used for analytics, personalization, and advertising. Third-party sites linked to ours may have their own cookie policies.

Security

We adopt physical, technical, and administrative safeguards to protect your data. While we strive to ensure security, the internet is not fully secure, and we cannot provide absolute guarantees.

Compliance with Laws

We comply with Indian data protection laws. If these terms conflict with your country’s laws, please refrain from using our services.

Retention of Personal Information

Your data is retained only as long as necessary for legal, regulatory, and business purposes. Thereafter, it is securely deleted.

Grievance Officer

If you have concerns about the processing of your data, please contact our Grievance Officer:

Grievance Officer Narayana Hrudayalaya Limited Corporate Office, 261/A, 2nd Floor Bommasandra Industrial Area Bengaluru, Karnataka 560099 grievance.digital@narayanahealth.org